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Textile circularity on show
Need to reschedule, add or cancel a service? Log your request on the Client Portal and we’ll confirm the change, fast
REMONDIS Australia
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Locations REMONDIS Australia
The whole picture - with just a single click. Find out here where our branches are located, what services they offer and how to contact them.
Locations REMONDIS Group
Discover the world of REMONDIS with its + branches and associated companies in more than countries across Europe, Africa, Asia and Australia.
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Client Portal
Our customers have access to the industry’s best Client Portal, providing 24/7 online access to past and future services, booking requests, operational and environmental reporting, and payment options.
Introducing our Client Portal
The REMONDIS Client Portal offers unprecedented visibility of your waste and recycling services, 24 hours a day. View past and future services, request a booking, view and download operational and environmental data, and access our Payment Portal to view and pay invoices.
REMONDIS’s enterprise scale customers have enjoyed access to our custom-built, proprietary online Client Portal for many years, so we’re confident our Client Portal is the best of its kind in Australia. In October 2024 we extended this benefit to all our Commercial, Industrial and Liquids customers, big and small.
So what can you expect from the REMONDIS Client Portal?
Take a quick guided tour through the REMONDIS Client Portal to get to know the key features and navigation. View past and future services, request a booking, view and download operational and environmental data, and access our Payment Portal to view and pay invoices.
FAQs
Questions about our Client Portal, and the benefits it provides for our customers? Check out the FAQs below or – if you’re already a customer of REMONDIS – ask your Account Manager.
I’m a current customer of REMONDIS. How do I access the Client Portal?
Every email address associated with a current customer account can go to https://portal.remondis.com.au/, select 'Sign Up' to set a password, and get started.
If you have any problems, ask your Account Manager or call 1800 860 512 (Australia) or 0800 736 663 (New Zealand) for support.
If you need to add your email address to your account with REMONDIS, call 13 73 73 to speak with your local Customer Service team.
What key metrics are reported on the Client Portal?
As an authorised user of the Client Portal for your business’s account/s, you have access to near real-time data on your waste and recycling services, including:
- Volume and/or tonnage
- Carbon emissions
- Recycling rate
- On time service
This information can be filtered by location or service, and is available to download.
Is the Client Portal available to all customers?
The REMONDIS Client Portal is available to almost all direct REMONDIS customers, excluding subcontractors and brokers.
The Client Portal is not currently available to customers of Environmental treatment Solutions (ETS), REMONDIS Aqua, REMONDIS Swanbank or our joint ventures excluding Springmount Waste Management Facility.
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